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Interim CXO

To enhance the customer experience

When you want to strengthen your company’s customer relationships and quickly improve the customer experience, an interim Chief Customer Experience Officer (CXO) is a smart choice. A CXO is responsible for building customer loyalty, increasing brand awareness, and strengthening your company’s image and goodwill. The focus is on positive and memorable interactions between your brand and your customers. This individual steps right in to ensure that the customer journey becomes simpler, more engaging, and more profitable, helping your company stand out in the market.

150+ successfully completed interim assignments

A tailored process, a transparent partnership, and an exclusive network of interim leaders

“I’m proud of our strong network of interim consultants—we respond quickly and effectively, with clear and transparent pricing.”

Michael Gabrielsson, Partner
Scandinavian Executive

Here you can find a senior interim CXO

8,000 consultants at your fingertips

We have around 8,000 consultants in our network and can present 3 to 4 carefully selected candidates who meet your needs within a few days. You’ll avoid lengthy processes and enjoy a streamlined matching process that saves time and resources.

Clear terms and conditions from the start

You have full control over the costs. Our 80/20 model is easy to follow, and you’ll have the same point of contact throughout the entire partnership. No surprises and no hidden fees.

Value that endures beyond the assignment

We work closely with both clients and consultants to ensure that knowledge remains within the organization. If the collaboration is successful, the consultant may be hired on a permanent basis to ensure continuity and stability.

Why choose us?

When companies grow rapidly, leadership needs can change overnight. An interim manager is a flexible solution that ensures operations continue to run smoothly, regardless of the challenges.

Competitors
Scandinavian Executive

Quick hiring

Extensive network of candidates

Industry specialization

Rigorous selection process

Flexible contract terms

Transparent Pricing

Appointed roles

consulting network

Hire an interim consultant

When there is an urgent need for a project or a permanent position, an interim consultant can fill a critical gap.

150+ successfully completed projects

How an interim CXO adds value

Strengthens customer relationships and increases loyalty

CXO takes charge of the customer journey, analyzes the current situation, and refines touchpoints. Customer satisfaction rises, loyalty increases, and the brand becomes stronger.

Initiatives with the greatest impact

The CXO aligns the customer experience with business objectives and prioritizes initiatives that yield the greatest impact. Investments are closely monitored to ensure improved returns.

Smooth management of changes

During digital transformation or product launches, a consistent customer experience is ensured. The organization adapts quickly to maintain momentum without unnecessarily disrupting operations.

The recruitment process

Our recruitment process is fast, streamlined, and tailored to your needs. We ensure you find the right candidate quickly through a clear job description and an efficient screening process.

1. Scope of Work & Objectives

We listen carefully to your expectations, goals, and current situation. A job description or job posting can serve as a basis, and we conduct a structured interview with the client.

2. Search for candidates in the network

We select and contact approximately 20 suitable candidates. We conduct interviews with the relevant and available consultants we identify, based on the job description.

3. Quality Assurance

The top 3–4 candidates are presented to the client within 1–3 days. A follow-up meeting with the client is held to finalize the selection and plan the next steps.

4. Customer Interview – Background Check

The client conducts interviews, any tests they may require, and interviews with the candidate’s grandparents. References are checked as needed, and a background check may be conducted on the final candidate.

5. Contract

We draw up a contract specifying the duration and scope of the assignment, always with a transparent pricing structure so that both the client and the consultant know how the fee is allocated. We always pay 80% of the fee to the consultant. If the client is dissatisfied, the contract can be terminated with a maximum of one month’s notice.

6. Assignments are carried out

Throughout the project, we maintain regular contact with both the client and the consultant to address any questions or gather feedback necessary for a successful collaboration.

7. Conclusion – Potential Employment

The assignment is concluded as specified in the agreement; however, if the assignment was intended to lead to employment and both parties agree, it will result in a hiring. The recruitment fee decreases the longer the assignment has lasted.

How an Interim CXO Builds Trust and Delivers Results

Ability to understand the customer's perspective

CXOs quickly get a handle on the customer’s situation, see the big picture, and identify changes that deliver real value. Customer focus is a natural part of the job.

Clear leadership and the ability to work with others

The role requires clear and straightforward communication and a collaborative approach that ensures the entire organization is moving in the same direction. Employees and teams understand the direction.

Quick start and solution-oriented

CXOs make timely decisions, work flexibly, and act proactively when circumstances change. The company can respond quickly and maintain momentum in execution.

Frequently Asked Questions

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Michael Gabrielsson

Partner and co-owner