Scandinavian Executive logo
Scandinavian Executive

Interim CXO who owns the entire customer journey

When you want to strengthen your company's customer relationships and quickly improve the customer experience, an interim Chief Customer Experience Officer (CXO) is a smart choice. A CXO is responsible for building customer loyalty, increasing brand awareness, and boosting your company's image and goodwill. The focus is on positive and memorable interactions between your brand and your customers. This person steps right in and makes sure the customer journey becomes simpler, more engaging, and more profitable, helping your company stand out in the market.

150+ successful interim assignments completed

Tailored process, transparent partnership, and an exclusive network of interim leaders

“I'm really proud of our strong network of interim consultants – we respond quickly, accurately, and with clear, transparent pricing.”

Michael Gabrielsson, Partner
Scandinavian Executive

Here you can find a senior interim CXO

8000 consultants ready to go

We have about 8000 consultants in our network and can present 3 to 4 hand-picked candidates that match your needs within a few days. You'll avoid lengthy processes and get a smooth match that saves you time and resources.

Clear terms right from the start

You'll have full control over the cost. Our 80/20 model is easy to understand, and you'll have the same contact person throughout the entire collaboration. No surprises and no hidden fees.

Lasting value after the assignment

We work closely with both clients and consultants, making sure knowledge stays within your organization. If the collaboration works out, the consultant can be hired permanently for continuity and security.

Why hire us?

When companies grow fast, leadership needs can change overnight. An interim manager is a flexible solution that ensures operations continue to run smoothly, no matter the challenges.

Competitors
Scandinavian Executive

Quick placement

Large candidate network

Industry specialization

Thorough selection process

Flexible contract terms

Transparent Pricing

Placements

consultant network

Hire an interim consultant

If you have an urgent need for a project or a permanent role, an interim consultant can fill a crucial gap.

Over 150 successfully completed assignments

How an interim CXO creates value

Strengthens customer relationships and boosts loyalty

A CXO takes charge of the customer journey, analyzes the current situation, and adjusts touchpoints. Customer satisfaction goes up, loyalty increases, and your brand becomes stronger.

Focusing on areas with the biggest impact

A CXO links the customer experience to business goals and prioritizes efforts where the impact is greatest. Investments are carefully tracked to improve returns.

Managing changes smoothly

During digitalization or launches, a consistent customer experience is ensured. The organization quickly adapts to maintain momentum without unnecessarily impacting operations.

The recruitment process

Our recruitment process is quick, smooth, and tailored to your needs. We make sure you get the right candidate fast, thanks to a clear requirement profile and efficient selection.

1. Assignment Description & Goals

We carefully listen to your expectations, goals, and current situation. A role description or job advertisement can be used as a basis, and we'll also conduct a structured interview with the client.

2. Candidate Search within Our Network

Around 20 suitable candidates are selected and contacted. We then conduct interviews with the relevant and available consultants we find, based on the assignment description.

3. Quality Assurance

The best 3-4 candidates are presented to the client within 1-3 days. We then have a check-in with the client to plan the selection and next steps.

4. Interview with Client – Background Check

The client conducts their interviews, any internal tests, and a final senior-level interview. References are taken if needed, and a background check can be performed on the final candidate.

5. Contract

An agreement outlining the length and scope of the assignment is drafted, always with transparent pricing so both the client and consultant know how the fee is distributed. We always pay 80% of the fee to the consultant. If the client is not satisfied, the contract can be terminated with a maximum of one month's notice.

6. Assignment Commences

During the assignment, we keep in regular contact with both the client and the consultant to catch any questions or feedback needed for a successful collaboration.

7. Wrap-up – potential employment

The assignment wraps up as per the agreement, or if the goal was employment and both parties are on board, it turns into a recruitment. The recruitment fee gets lower the longer the assignment has been going on.

How an interim CXO builds trust and delivers results

Understanding the customer's point of view

A CXO quickly understands the customer's situation, sees the whole journey, and identifies changes that create real value. Customer focus is a natural part of their work.

Clear leadership and collaborative skills

The role requires simple and clear communication and a way of working that gets the entire organization moving in the same direction. Employees and teams understand the vision.

Quick start and solution-oriented

A CXO makes timely decisions, works flexibly, and acts proactively when situations change. Your company can react quickly and maintain momentum in implementation.

Common questions and answers

Can't find the answer you're looking for? Contact us further down the page.

Contact us

Google reCaptcha: Invalid site key.

Michael Gabrielsson

Partner and Co-owner